Returns & Exchanges

At Andromeda Insights, we stand behind the precision of our electronics. If your purchase does not meet your expectations, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the order containing the item you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the device in its original packaging including all manuals, cables, and accessories to ensure a full refund and prevent damage during transit.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed back to your original payment method within 3 to 5 business days.